Tipping at sit-down restaurants has been an American tradition since the late 19th century. But in the modern era, tipping expectations have been less clear-cut at coffee shops, fast food places and ...

Steve Ells revolutionized fast casual. He’s at it again with roast beef and robotics. Steve Ells launches Counter Service, blending hands-on cooking with behind-the-scenes data-driven technology.

More restaurants are pivoting to a fast-casual model to survive — and thrive — in an era of skyrocketing food, fuel and labor costs.

ALBANY, N.Y. (NEXSTAR) — Assemblymember Angelo Santabarbara introduced legislation that would let counter service restaurants implement tip pooling for their hourly employees. That’s a system that ...

When you first walk into Counter Service, you get the impression that you’re not really supposed to be there. Not because they aren’t nice to you—we got a little bag of pretzels as a token of ...