J.D. Power is sharing the results of its 2024 U.S. Customer Service Index (CSI) Study. The good news? Customer satisfaction with dealer service sees improvement over last year. The bad news? Service ...

Machines might be handling more queries from auto finance company customers with potential results that human representatives continually strive to reach but perhaps fall a little short. One of the ...

AI in the automotive industry is moving past demos. Here’s how DXC, Kyndryl, Perficient and SoftClouds are building ...

Auto-Owners is a great choice for people who want reliable customer service and don't mind working with an agent. Auto-Owners has very affordable car insurance rates. Its home insurance tends to be ...

Between 2019 and 2021, incoming phone calls to Service Departments steadily increased by 16.3% — from an average of 9,904 calls per month to 11,534 calls. As inventory shortages plague the automotive ...

According to the American Customer Satisfaction Index, which auto parts store does the best in terms of customer service and ...

Smaller auto dealership software vendors have historically put more of a premium on dealer satisfaction. And as the giants in the sector try to prevent defections to a growing array of alternatives, ...

Women are the fastest growing segment of car buyers at car dealerships, spending billions of dollars annually on new and used cars, as well as car service and maintenance. They’re more confident, ...

Jay noted that Automotive Service Excellence re-certification tests have “changed dramatically since I’ve been taking them. … ...