AI, AI, AI... As speakers at conferences and authors in articles tout the benefits of AI in contact centers, it often seems pitched as the "silver bullet" for ...

In a world with chatbots and virtual assistants, the traditional IVR menu remains a reliable tool for customer support. Here's why. Interactive Voice Response (IVR) menus seem old-fashioned compared ...

The 'press-one-for-English' era of customer care is finally evolving into a more intuitive and natural experience. Broad acceptance of intelligent assistants such as Amazon Alexa & Google Home is ...

ACD vs IVR: Which One Will Save You More Customers? Your email has been sent Struggling to choose between ACD vs IVR? Learn which one's best if you have to choose and when you should use both. ACD ...

PALO ALTO, Calif., May 31, 2018 (GLOBE NEWSWIRE) -- Voximplant, the cloud communications platform built specifically for web and mobile app developers, today released the Voximplant Connector for ...