CRM and knowledge management (KM) were once considered entirely different disciplines, with the two sharing little but perhaps the same data warehouse hardware and a vague understanding that both ...

When it comes to data, corporations continue to struggle with two conflicting goals. On one hand, they want to collect and consolidate information to streamline their operations. On the other, data ...

In a move that reflects an industrywide effort to build out end-to-end services, Oracle announced an option for companies to integrate the capabilities of its Oracle CRM On Demand with partner InQuira ...

As the enterprise CRM battle continues to heat up, Oracle is countering the latest iteration of Microsoft Dynamics CRM with a strategic acquisition. Just days after announcing Oracle CRM on Demand ...

Traditional knowledge management programs focus on distilling knowledge into systems of record, which end up being underutilized for a number of reasons, chief among them because they cannot contain ...

ServiceNow has set its sights on the CRM market. If you hadn’t heard it before now, it came through loud and clear at Bill McDermott’s Knowledge user conference keynote this year as he declared that ...