Nobody likes taking their car in for service, but Porsche and Subaru owners dislike it the least. Those brands earned the top spots in the premium and mass-market segments, respectively, in the 2025 J ...

When a car needs to be serviced–whether it needs a routine oil change or major work, like a new transmission–the car owner needs to decide if it would be better to go to a car dealership or to trust a ...

Purchasing a satisfying car is one thing, but a bad dealer experience can quickly turn owners off a specific brand. To see ...

Consumer satisfaction with dealership service departments is on the rise — but there’s still plenty of room for improvement as they compete for business wit ...

The gift baskets are piling up at Buick and Porsche dealerships. Both brands earned top scores on their respective lists — Porsche among 12 luxury brands and Buick among 19 non-luxury ones — in a new ...

Forbes contributors publish independent expert analyses and insights. I'm a customer experience consultant and customer service trainer. Apr 18, 2021, 06:03pm EDT Oct 01, 2021, 12:30pm EDT This ...