The most common challenge faced when trying to monitor online information risks is access to social media data. This difficulty to access data stems from three main trends seen with social platforms, ...

In 2024, the pharma industry found itself with a growing “trust paradox.” While innovations like gene therapies and rare disease treatments were being celebrated, skepticism surrounding accessibility, ...

Before any social listening efforts begin, it is essential to identify what are the main objective of this activity for your particular context, and what characterises the information ecosystem you ...

As more of us navigate the challenges of remote work, where communication often happens through a screen, one critical skill is becoming a lost art: deep, intentional listening. Whether on Zoom calls ...